18 Most Common Chatbot Use Cases to Up-Level Your Business

Few will argue that integrated AI chatbots are much better than a smart system without integration. Imagine a client of yours needs to connect with your client service area. Thanks to an integrated API, they can easily access a chatbot without needing to open a separate page. The chat may have been interrupted, and you may return to it at a later time.

LeadBot was designed and built to increase client engagement and optimize their lead collection process on their website and Facebook Page. Our team was responsible for conversation design, development, testing, and deployment of two chatbots on their website and Facebook Business Page. And it is understandable, given the depth of knowledge it takes for a medical professional to help a patient.

#5. Conversational AI for Messaging Apps

You can use a recruitment chatbot as a first touchpoint with your candidates. The chatbot can collect the information you need and answer candidates’ questions. The recruitment chatbot can easily cover these questions and provide detailed information about the job to the candidate.

The chatbot for education offers a wide range of chatbot use cases, making it a trustworthy, and easily accessible source of information for students. For example, suppose there’s a student who has an interest in marketing but is unsure which field really to pursue. The chatbot interacts with the student and questions them about their interests, ambitions, and current knowledge level. Based on this conversation, the chatbot for education recommends suitable courses.

Chatbot use cases in banking

You can just use a job application template or build your own recruitment chatbot from scratch. Chatbots have proven to be a fun and interactive substitute for the good-old-and-hated-online forms and CTA buttons. Offering great results organically as well as in conversational advertising.

• This is one of the biggest mistakes that companies make when deploying chatbots.
• They used our multilingual chatbot for appointment scheduling to increase their overall appointments and revenue.
• The BBC Politics chatbot allows users to get instant access to critical breaking news and frequent updates and highlights via Facebook Messenger.
• Chatbots for retail and eCommerce are evolving as they become advanced enough to tackle marketing and customer service.
• You can use chatbots to guide your customers through the marketing funnel, all the way to the purchase.
• AI isn’t new technology anymore; however, many companies are still learning how it fits into their overall business strategies.

In this section, we will cover some of those common chatbot use cases in the support process. To help you understand how chatbots are used, we’ve listed down 20 popular ways a business can use them. All the various types of intent are represented in this set of training data. These data points are used by chatbots to develop mathematical models for intent recognition.

Chatbot Use Cases for Marketing

Depending on the issue, a chatbot can serve as the first point of contact and help you route customer queries to the right departments. It’s especially useful for companies that have two or more separate teams metadialog.com that communicate with clients directly but focus on different areas of the issues. Chatbots can be good customer engagement tools, as they are always there to chat and reply quickly to user queries.

This way, the load on your staff will decrease, the quality of service will stay high, and you’ll keep customers happy. And it won’t harm the customer satisfaction your online store provides as our study on the current chatbot trends found that over 70% of buyers have a positive experience using chatbots. One of the most common support FAQs reported by customers is for refunds and exchanges.

Bots: The Digital Agents

Instead, utilize the conversation to bring the product to the customer. Furthermore, chatbots can be programmed to recall previous interactions and purchase history to provide personalized recommendations based on the buyer’s preferences. The travel industry can utilize chatbots and cater to customers 24/7. Chatbots can answer questions about tourism, generate leads, and handle customer queries. In an industry where time is of crucial importance, chatbots can prove themselves to be helpful. Hospitals and clinics won’t get overwhelmed with basic questions and queries, and on the other hand, patients will get prompt answers.

Here are the top chatbot use cases divided by category and the first to discuss is customer service. Being a customer service adherent, her goal is to show that organizations can use customer experience as a competitive advantage and win customer loyalty. The chatbot gives you suggestions for answers and even questions to ask.

Promising Lead Qualification

With the right script planning and triggers, you can create a chatbot to cross-sell and upsell your customers. Instapage asks visitors a bunch of preliminary questions before assigning them to a sales rep or proposing a plan. This is how they get such a detailed understanding of their buyer personas and efficiently convert prospects into customers. Peloton asks for the visitor’s email address right after they send their first message.

Employing a chatbot could truly be one of the best investments you could make to optimise your business’ conversions. Chatbots can handle online transactions and accept payments from within the bot itself rather than sending users to a different page and dragging on the payment process. Chatbots for e-commerce can identify the products & services that your customers are interested in. Keeping these in mind, the bots can recommend higher quality products that would serve the customer better. Customer service is the function to which bots have been applied the most.

eCommerce AI chatbot use case #2: Notification Bots

Just as human agents in customer service roles have specific skillsets and tasks, so too can bots be designed and built to carry out specific activities or facilitate particular journeys. In a sense, the VA acts as an orchestrator or manager of other bots who act as task workers. Ultimately a string of bots can be deployed to handle an end-to-end workflow if necessary. It’s similar in nature to a team of human agents that work across the customer journey or process to fulfill specific objectives or requirements. They can be quite general, such as a bot for FAQs or appointment setting or they can be industry-specific such as processing an insurance claim or providing bank account balances. And the customer can be an external consumer of your products and services or it can be an internal customer, like your employees.

• Another reason why companies adopt chatbot solutions is their capability to answer repetitive questions.
• With the ability to launch and align predefined conversation templates with the queries and store chat information, your team does not need to re-explain the issues.
• With REVE Chat, start a free trial of advanced customer support software and put start delivering great experiences to customers.
• You can train your bots to understand the language specific to your industry and the different ways people can ask questions.
• The feedback bot can be deployed where your customers are, be it on your website or mobile app.
• They can ask open-ended questions or share a feedback form in the chat widget.

They won’t have a way to contact their site’s visitors since the traffic is anonyms, and there isn’t a way to identify anyone. Companies usually do surveys to find out what their customers think. However, it can sometimes be hard to get people to participate in surveys. However, what happens if 1000 people are planning to come to the seminar? Bots address daily business tasks and allow the support team to focus on more complex questions. To boost your sales, one of the critical requirements you need to fulfill is customer engagement.